Return & Exchange

At [Your Company Name], your satisfaction is our priority. If you’re not completely happy with your purchase, our Return and Exchange Policy is designed to help resolve any issues promptly and fairly.

Returns

1. Eligibility:
   • Items must be returned within 7 days of the delivery date.
   • Products should be in their original condition, unworn, and include all original tags and packaging.
   • Please note that certain items (such as perishable goods, digital downloads, or personalized products) may be non-returnable.
2. Return Process:
   • Step 1: Contact our customer support team at info@dmarketsquare.com or call [Your Contact Number] to initiate a return request.
   • Step 2: Once approved, you’ll receive a Return Merchandise Authorization (RMA) along with detailed instructions on how to send your item back.
   • Step 3: After we receive and inspect your return, a refund will be processed to your original payment method within 7–10 business days.

Exchanges

1. Eligibility:
   • Exchanges are available if you receive a defective product, an incorrect item, or something that does not match its description.
   • We ask that you submit your exchange request within 30 days of receiving your order.
2. Exchange Process:
   • Step 1: Reach out to our customer support with details and photos of the issue.
   • Step 2: After approval, you will be given return instructions and details on how to send the item back.
   • Step 3: Once the returned item is received and confirmed to meet our conditions, we will promptly ship a replacement item.

Additional Information

• Shipping Costs:
  Customers are responsible for the shipping costs for returns or exchanges unless the error is on our part (e.g., defective or wrong item). We may also offer prepaid return labels at our discretion.
• Non-Returnable Items:
  Items such as gift cards, downloadable products, and those marked as final sale cannot be returned or exchanged.
• Damaged or Incorrect Orders:
  If you receive a damaged or incorrect order, contact us immediately. We will work to resolve the issue with an expedited exchange or refund.

If you have any questions about our return or exchange process, please reach out to our support team. We’re here to help ensure your shopping experience is smooth and satisfactory.