FAQs

Find answers to common questions about shopping, selling, orders, payments, and more on Dmarketsquare (DMS).

🛒 For Shoppers

1. 

How do I place an order?

Simply browse products, add your desired items to the cart, and proceed to checkout. Fill in your shipping and payment details and confirm your order.

2. 

Can I buy from multiple vendors in one order?

Yes! You can buy from different vendors in one order. Each vendor will ship their items separately.

3. 

How long does delivery take?

Delivery typically takes 1–7 business days within Nigeria, depending on your location and the vendor’s shipping method.

4. 

How do I track my order?

Once your order is shipped, you’ll receive an email with tracking information (if provided by the vendor). You can also track orders from your account dashboard.

5. 

What payment methods are accepted?

We accept secure payments via:

• Debit/Credit Cards
• Paystack / Flutterwave
• Bank Transfer (where available)

6. 

Can I cancel my order?

Orders can only be cancelled before they are processed by the vendor. Please contact the vendor or our support team immediately if you need to cancel.

7. 

How do I return a product?

If you received the wrong, damaged, or defective item, you can request a return within 3 days of delivery. Visit our Delivery & Returns Policy for details.

8. 

Is it safe to shop on Dmarketsquare?

Yes. We use secure payment gateways and monitor vendor activity to ensure a safe and trustworthy shopping experience.

🛍️ For Vendors

9. 

How do I become a vendor?

Click on Sell on DMS, complete the registration form, and your store will be reviewed and approved.

10. 

How do I upload and manage products?

Log in to your Vendor Dashboard to:

• Add/edit product listings
• Set prices, stock, and shipping
• Manage orders

11. 

How do I get paid?

You receive payments after successful delivery and buyer confirmation. Withdrawals can be requested from your vendor dashboard.

12. 

Does DMS charge vendor commission?

Yes. A small commission is deducted per sale. The rate is shown on your vendor dashboard and may vary based on category.

13. 

Can I set my own shipping rates?

Yes. Vendors can set their shipping rates or use integrated couriers like Kwik Delivery or Topship.

⚙️ Technical & General

14. 

I forgot my password. How do I reset it?

Go to the Login page and click “Forgot password”. Follow the instructions sent to your email.

15. 

How do I contact customer support?

You can email us at info@dmarketsquare.com or use the Contact Us page.

Still have questions?

Reach out to our support team—we’re here to help!